Normal delivery time is 1-2 days after payment is received. Minimum sale is 14 EUR. All prices are including Danish VAT but excluding freight. We are not responsible for misprints and sold-out products.
Money-back guarantee for customers in Denmark:
14 days' right to return product(s) is given on all unused products; you pay the return freight. If you return products, the amount will be transferred to your bank account.
When you return products, please fill in the forwarded return form. Please inform us about the reason for your return. After you send the invoice and return form to us together with the products, exchange takes around 3-4 days. Allow 6-8 working days for pay-back. Always send as package and ask for receipt.
Money-back guarantee for customers outside Denmark (Including Greenland and the Faroe Islands):
14 days' right to exchange and return is given on all unused products; you pay the return freight. The products can be exchanged without further costs if the error is ours; otherwise you have to pay the freight back to your address. Therefore please note the measures of each product and read your guide about sizes. You may also choose to have the product price refunded (minus freight).
To be able to pay back the money to your bank account, we need your SWIFT code and IBAN number.
When you return products, please fill in the forwarded return form. Please inform us about the reason for your return. After you send the invoice and return form to us together with the products, exchange takes around 3-4 days. Please allow 6-8 working days for pay-back. Always send as package and ask for receipt.
If a package cannot be delivered, you will receive a post notification about when and where the package can be picked up. If a package is not picked up, it will be returned to us after 6 days and we impose extra costs. We reserve the right to charge these costs - currently amounting to 16 EUR - to your account.
Note: Orders to Greenland, Norway, Iceland, the Faroe Islands are shipped without Danish VAT as they are not members of EU, but the tax is paid according to the current rules of your own country.Freight fee:
|Denmark||6.65 EUR||0.00 EUR|
|13.43 EUR||0.00 EUR|
|Finland||14.42 EUR||0.00 EUR|
|Greenland||27.54 EUR||0.00 EUR|
|Faroe islands||29.17 EUR||0.00 EUR|
|Luxembourg||33.92 EUR||0.00 EUR|
|Norway||36.77 EUR||0.00 EUR|
|Iceland||43.69 EUR||0.00 EUR|
|Switzerland||27.14 EUR||2.99 EUR|
|31.72 EUR||3.05 EUR|
|Austria||32.23 EUR||3.56 EUR|
|33.92 EUR||3.73 EUR|
|Canada||33.92 EUR||5.02 EUR|
|Polen||36.64 EUR||6.61 EUR|
|Russian||29.31 EUR||7.46 EUR|
|Cypern||36.64 EUR||9.33 EUR|
|Australia||29.99 EUR||14.25 EUR|
|Singapore||37.48 EUR||17.81 EUR|
Handling of personal information
To be able to deliver your order, we need your name and postal address. To be able to mail you an order confirmation, we need your E-mail address. This information is not given or sold to any third party. It will be used only in our marketing to you if you have accepted it. And we give your adress to the courier. You can be deleted from our mailing list by sending an E-mail with the text "Please delete me".
Our data-controller is company holder Jytte Andesen, Hos Jytte ApS